FREE SHIPPING
We are pleased to offer our customers great value and service. That's why we offer free shipping from our warehouses in Asia and the USA.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some places we cannot ship to. If you are from one of those countries, we will contact you.
SHIPPING TIME
Shipping time is 7 to 15 days.
This does not include our 1 to 3 business day processing time.
All shipping times exclude shipping delays/customs delays.
LOST/MISSING PACKAGES
The Pocket Puff is not responsible if an incorrect address is entered during the checkout process. Please make sure your billing and shipping address are correct before processing your order. If we made a mistake, we are fully responsible for the original order placed for you at no charge.
CUSTOMS
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent to have one or more packages shipped to you and may receive customized rates when they arrive in your country.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped, but sometimes due to free shipping, tracking is not available.
MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT".
For some shipping companies, it takes 1-3 business days for tracking information to update in the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SHIPPED IN ONE PACKAGE?
For logistical reasons, items from the same purchase will sometimes be shipped in separate packages, even if combined shipping has been specified.
If you have any other questions, please contact us at support@thepocketpuff.com and we will do our best to help you.